SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Chicbags Boutique (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chicbags.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
superb . i love it!
all as described. insanely satisfied. really thanks!
Thanks, My purchase arrived very quickly and it's perfect, I love it so much!
I absolutely recommend this store and will order again! Good day!
Thanks a lot! Arrived fast and safe! I'm suuuuper happy!
alright
Outstanding quality!
Women’s 20l Leather Backpack matches the product description in full
this is a fairly good price for Women’s 20l Leather Backpack, i dare say. given that the quality is superior, this is really a bargain
I was wondering where to buy Women’s 20l Leather Backpack online, and thankfully found this store!
I've chosen to buy online and was right! great customer service. thanks!
recieved today, it's so nice! thank you so much
Just the best. Savings for are 100% worth it. The store is awesome
up to my expectations. looks cool
It took me some time to find a Women’s 20l Leather Backpack for such a modest price. Thanks to the seller!
Quality of product even better than expected. I totally recommend this store!
This is probably one of the best, if not the most awesome options of thistype I have ever had the pleasure to use. I claim it is a good bargain. It got in the mail earlier than it was predicted and saved me a lot of hassle, since I needed it asap. I was surreally glad with the customer service. I good itself, have not spotted any reasons tobe annoyed about. truly recommend.
Good quality and fast delivery. Recommend this store.
Where to buy Women’s 20l Leather Backpack online for such a modest price, if not here? There's no such place!
met all my expectations. looks great!
can surely recommend
looks beautiful, the condition is perfect
This is positively one of the best, if not the leading options of thistype I have ever had the pleasure to use. I am sure it is a good gain. It was delivered before then it was predicted and saved me a lot of hassle, since I needed it urgently. I was fabulously cheerful with the customer service. I like itself, have not pointed out any factors tocriticize. Definitely recommend.
That's exactly that I've been looking for. Thanks, the quality is fine.
Very cool , I received it in good condition. Thanks to the store!